Cancellation and refund policy

1. Free trial

When you create your first space you get 30 days of the Pro plan at no cost and without entering a card. If you do not subscribe to a plan, the space automatically moves to the free plan and no charge is made.

2. Right of withdrawal (EU consumers)

As a consumer you have 14 calendar days from purchase to withdraw without justification, in accordance with the consolidated text of the Spanish General Law for the Defense of Consumers and Users. When subscribing, you request immediate commencement of the digital service; if you withdraw after having started using it, the proportional part already provided may be deducted. In practice we go further: we apply the money-back guarantee described below.

3. 30-day money-back guarantee

You have 30 calendar days from each payment to request a full refund of that charge, for any reason. You can request it directly from our authorized reseller at paddle.net, write to us at info@dizabyte.es, or use the contact form, indicating the account email and the date of the charge.

Once approved, the refund is issued by Paddle.com Market Ltd, the authorized reseller of our products, to the same payment method used for the purchase. The refund usually takes between 3 and 10 business days to appear on your statement, depending on your bank.

Outside that period we will review each request individually, for example if the service was unavailable or a duplicate or unauthorized charge occurred.

4. Cancellation

You can cancel your subscription at any time from the "Subscription" page of the application, with no penalty or minimum term. Cancellation prevents the next renewal, and you keep access to paid features until the end of the period already paid. After that, your space moves to the free plan and your data is retained.

5. Failed payments

If a renewal charge cannot be collected, we will keep your access during the grace period while the charge is retried and notify you to update your payment method. If it is ultimately not completed, the subscription is canceled.

6. How to contact us

Write to us at info@dizabyte.es or through the contact form. We respond to refund requests within a maximum of 5 business days.

Nuestro proceso de pedido lo gestiona nuestro revendedor en línea Paddle.com. Paddle.com es el Merchant of Record (vendedor autorizado) de todos nuestros pedidos. Paddle atiende todas las consultas de atención al cliente y gestiona las devoluciones.

See also Paddle's refund policy. As a consumer in the European Union you can also use the EU's online dispute resolution platform available at ec.europa.eu/consumers/odr.